we368 Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings ascribed to them below, unless the context expressly requires otherwise:

• "we368", "we", "us", "our" — refers to we368 and its platform at we368.one, operated by the we368 group of companies under its applicable international gaming licence.
• "Platform" — the website, mobile-optimized interface, and all associated services made available at we368.one, including the sportsbook, casino, slot gacor (high-payout slots popular in Indonesia), live dealer tables, togel (Indonesia's traditional numbers lottery), and bandar bola (Indonesian-market football betting) products.
• "Player", "you", "your" — any individual who has registered an account on the we368 Platform or who accesses or uses any part of the Platform.
• "Account" — the personal, non-transferable account created by a Player upon successful registration on the Platform.
• "Balance" — the total funds held in a Player's Account at any given time, comprising deposited funds and any credited bonus amounts, net of wagering activity.
• "Bonus Funds" — any promotional credits, free spins equivalents, cashback amounts, or reward credits granted by we368 to a Player, which are subject to wagering requirements before they may be withdrawn.
• "Real Money Funds" — funds deposited by a Player from their own financial resources, excluding Bonus Funds.
• "Wagering Requirement" — the total cumulative bet amount a Player must place before Bonus Funds, or winnings derived from Bonus Funds, become eligible for withdrawal.
• "KYC" — Know Your Customer verification, the identity and document verification process we368 applies to Player accounts to confirm eligibility and comply with anti-money-laundering obligations.
• "IDR" / "Rp" — Indonesian Rupiah, the official currency of the Republic of Indonesia, which is the default transaction currency on the Platform.
• "WIB" — Western Indonesia Time (UTC+7), the default time zone applied to all platform operations, draw schedules, promotional windows, and customer support hours.

To register and maintain an Account on the we368 Platform, you must satisfy all of the following eligibility criteria at all times:

1. You must be a natural person and a resident of Indonesia;
2. You must be at least 21 years of age. we368 operates a strict 21+ policy across all products and jurisdictions. Individuals under the age of 21 are prohibited from registering, depositing, or participating in any game or betting activity on the Platform;
3. You must not be registered as a self-excluded player on the we368 Platform or any affiliated platform;
4. You must not be acting as an agent, representative, or proxy for any third party;
5. You must not be an employee, contractor, director, or close family member of an employee or director of we368 or any of its affiliated entities, game providers, or payment partners;
6. You must have the full legal capacity to enter into a binding agreement under Indonesian law.

By registering an Account, you represent and warrant that you meet all eligibility requirements stated above and that you will continue to meet them for the duration of your use of the Platform. If you cease to meet any eligibility requirement, you must immediately cease using the Platform and notify we368's support team.

To access real-money games, sportsbook markets, and deposit functionality on the we368 Platform, you must register an Account. The following conditions apply to all Account registrations:

1. One Account per Person: Each player is entitled to register exactly one Account on the Platform. The operation of duplicate, secondary, or shared accounts is strictly prohibited. we368 may use device fingerprinting, IP analysis, payment method matching, and KYC document cross-referencing to identify and merge or close duplicate accounts;
2. Accurate Information: You must provide complete, accurate, and current information during registration. This includes your full legal name, date of birth, residential address in Indonesia, a valid email address, and a valid Indonesian mobile phone number;
3. Account Name Matching: The name on your we368 Account must match the name on the bank account or e-wallet you use for deposits and withdrawals. Mismatched names will result in the rejection of withdrawal requests pending KYC review;
4. KYC Verification: we368 will require identity verification before processing your first withdrawal or upon reaching transaction thresholds determined by we368 at its discretion. Accepted documents include a valid Indonesian national identity card (KTP), passport, or driver's licence (SIM);
5. Account Credentials: You are solely responsible for the security of your username and password. You must not share your login credentials with any third party. we368 will treat any action taken using valid Account credentials as having been authorized by the Account holder.

The security of your we368 Account is your personal responsibility. You must take all reasonable steps to protect your login credentials, including your username, password, and any two-factor authentication codes associated with your Account.

You agree to notify we368's customer support team immediately if you become aware or have reasonable grounds to suspect that your Account has been accessed without your authorization. we368 may temporarily suspend your Account upon receiving such notification while an investigation is conducted.

we368 employs 256-bit SSL encryption across all Platform pages and transactions, stores passwords in hashed and salted form, and conducts regular security audits of its infrastructure. However, we368 is not liable for losses arising from your failure to maintain the security of your Account credentials, including losses resulting from sharing your password, using easily guessable credentials, or accessing the Platform from unsecured public networks.

we368 accepts deposits from Indonesian players via the following payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR / Rp).

1. Minimum Deposit: The minimum single deposit amount is Rp 25.000. Maximum deposit limits may apply depending on the selected payment method and are displayed at the time of transaction;
2. Processing Time: Deposits are credited to your we368 Account balance in real time upon successful confirmation from the payment provider. In rare cases involving bank-system delays, processing may take up to 30 minutes. If your deposit has not been credited after 30 minutes, contact our 24/7 live chat support with your transaction reference number;
3. Platform Transaction Fees: we368 does not charge any platform-side fee on deposits. Some payment providers may apply their own fees, which are outside we368's control and are the Player's responsibility;
4. Own Funds Only: You may only deposit funds that lawfully belong to you. we368 prohibits the use of third-party payment accounts, credit facilities, or funds obtained through illegal means. Deposits made from a payment method not registered in your name will be returned and your Account may be suspended pending investigation;
5. Deposit Limits: Players may set voluntary daily, weekly, or monthly deposit limits through the Responsible Gaming tools in their Account dashboard. Once a limit is set, it takes effect immediately and cannot be increased within the same cooling-off period as specified in the Responsible Gaming settings.

Withdrawals from your we368 Account are processed to the same payment method used for your most recent deposit, subject to the conditions below. we368 targets withdrawal processing within 15 minutes on average for fully verified accounts during standard operating hours (WIB).

1. Minimum Withdrawal: The minimum single withdrawal amount is Rp 50.000;
2. KYC Requirement: Withdrawals will not be processed until your Account has passed KYC verification. we368 may request additional documentation at any time, including for accounts with no prior withdrawal history;
3. Matching Payment Method: Withdrawals must be directed to a payment account registered in your legal name that matches the name on your we368 Account. we368 will not process withdrawals to third-party accounts under any circumstances;
4. Withdrawal of Bonus-Derived Winnings: Winnings generated from Bonus Funds may only be withdrawn after the applicable Wagering Requirement has been met in full. Attempting to withdraw before meeting the Wagering Requirement will result in the forfeiture of Bonus Funds and any associated winnings derived therefrom;
5. Withdrawal Review: we368 reserves the right to conduct additional security and fraud checks on withdrawal requests, which may extend the processing time by up to 48 hours in exceptional circumstances. Players will be notified via their registered email address if a withdrawal is placed under review;
6. Platform Fees: we368 does not charge a platform-side fee on withdrawals. Any fees applied by the receiving bank or e-wallet provider are outside we368's control.

we368 offers a range of promotional incentives to eligible Players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as Ramadhan, Idul Fitri, and Indonesian Independence Day (17 August). The following general terms apply to all bonuses unless a specific promotion's terms expressly state otherwise:

1. One Bonus Per Player: Each eligible promotion may be claimed once per Player, per household, per IP address, and per payment method, unless the specific promotion terms state otherwise;
2. Wagering Requirements: Bonus Funds and any winnings generated from Bonus Funds are subject to a minimum wagering requirement. The applicable multiplier for each promotion is stated in the individual promotion's terms and is displayed in the we368 promotions section at the time of claiming. Standard Wagering Requirements range from 20x to 40x the Bonus amount;
3. Contribution Rates: Not all game types contribute equally toward meeting a Wagering Requirement. As a general guide: slots contribute 100%; live casino games contribute 10%–20%; sportsbook mix parlay bets contribute 100% of settled stakes; single-match sportsbook bets contribute 50%. Specific contribution tables are available on the individual promotion pages;
4. Bonus Expiry: Bonus Funds that have not been wagered to the required amount within the validity period specified in the promotion terms will be forfeited automatically. Real Money Funds in the Account are not affected by Bonus expiry;
5. Misuse of Bonuses: Any Player found to be abusing promotional offers — including through arbitrage betting, systematic exploitation of low-risk wagering strategies designed to meet Wagering Requirements without genuine gameplay risk, or collusion with other accounts — will have their Bonus Funds and any related winnings voided, and their Account may be suspended;
6. Right to Withdraw Promotions: we368 reserves the right to modify, suspend, or cancel any promotion at any time, including restricting eligibility for future promotions to Players who have previously misused promotional offers.

All games available on the we368 Platform are governed by their respective individual game rules, which are made available within each game interface. In addition, the following general conditions apply to all gaming and betting activity on the Platform:

1. Binding Results: Once a game round or bet is settled by the Platform, the result is final and binding. we368 will not reverse a settled game outcome except in cases of a documented technical error that materially affected the outcome;
2. Technical Malfunctions: In the event of a Platform or game technical malfunction during an active game round, we368 will void the affected round and return the staked amount to the Player's balance. we368 is not liable for any additional losses claimed to result from a malfunction;
3. Sportsbook Betting: All sports bets are settled in accordance with the official result declared by the relevant sport's governing body. Bets on events involving Timnas Indonesia, BRI Liga 1 clubs, and international competitions (EPL, Champions League, AFF Cup) follow the same settlement rules as all other markets. Mix parlay accumulators require all legs to win for a payout; a single void leg will reduce the accumulator odds proportionally rather than void the entire bet, unless the promotion terms state otherwise;
4. Maximum Payout: A maximum single-event payout limit of Rp 500.000.000 applies across all game types and betting markets. Winnings exceeding this limit in a single session or event will be paid up to the maximum limit only;
5. Cancelled Events: If a sporting event is cancelled, postponed, or abandoned before the minimum required play period has been completed, all bets on that event will be voided and stakes returned to Players' Balances.

The following conduct is strictly prohibited on the we368 Platform. Engaging in any of the following may result in the immediate suspension or permanent termination of your Account, forfeiture of your Account Balance, and where applicable, referral to relevant authorities:

• Registering more than one Account on the Platform;
• Providing false, incomplete, or misleading information during registration or KYC verification;
• Using another person's identity, payment account, or personal details;
• Depositing funds obtained through fraudulent, illegal, or unauthorized means;
• Using automated software, bots, scripts, or any other artificial intelligence tool to interact with the Platform in place of genuine human play;
• Colluding with other Players to gain an unfair advantage in any game, tournament, or betting market;
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game to generate unearned winnings;
• Engaging in money laundering, layering, or any other activity designed to disguise the origin of funds through Platform transactions;
• Attempting to manipulate sporting events on which bets have been placed with we368, or placing bets with knowledge of the outcome of a fixed or pre-arranged event;
• Systematically abusing bonus and promotional offers in bad faith, as described in Clause 7.

we368 is committed to promoting responsible gaming and providing tools that enable Players to maintain control over their gambling activity. The following responsible gaming features are available to all registered Players through the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately and cannot be increased within the applicable cooling-off period;
• Session Time Limits: Configure maximum session durations after which you will be automatically logged out;
• Reality Checks: Enable periodic on-screen notifications displaying your net gaming position and session duration;
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours, 7 days, or 30 days) during which you will be unable to log in or deposit;
• Self-Exclusion: Permanently or indefinitely close your Account. Self-exclusion requests are processed within 24 hours and will result in the removal of all promotional communications from we368.

If you believe that gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use the self-exclusion tools above and to contact our 24/7 support team via live chat. For additional support, we recommend seeking guidance from licensed counselling services.

For full details, visit our dedicated Responsible Gaming page. We reiterate: gambling is a form of entertainment, not a source of income. Never chase losses.

All content on the we368 Platform — including but not limited to the we368 brand name, logo, website design, page layouts, game interfaces, promotional graphics, written content, and software — is the exclusive intellectual property of we368 or its licensed third-party providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal and recreational purposes in accordance with these Terms. You may not copy, reproduce, distribute, republish, display, post, transmit, scrape, or exploit any Platform content for any commercial purpose without the prior written consent of we368.

Any feedback, suggestions, or ideas you voluntarily submit to we368 regarding the Platform may be used by we368 without obligation, compensation, or attribution to you.

To the maximum extent permitted by applicable law, we368 excludes all liability for:

• Any indirect, consequential, special, incidental, or punitive loss or damage arising from your use of the Platform;
• Loss of profits, loss of revenue, loss of data, or loss of opportunity arising from interruptions to the Platform or individual games;
• Losses arising from unauthorized access to your Account resulting from your failure to maintain account security;
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja;
• Any disruption to the Platform caused by events outside we368's reasonable control, including telecommunications failures, natural disasters, government action, or internet infrastructure outages.

Where liability cannot be excluded by law, we368's aggregate liability to any Player in respect of any claim shall not exceed the total amount deposited by that Player into their we368 Account in the 30-day calendar period immediately preceding the event giving rise to the claim.

we368 collects, processes, and stores personal data provided by Players in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

By registering an Account, you consent to the collection and processing of your personal data for the purposes set out in the Privacy Policy, including account management, KYC verification, fraud prevention, customer support, and where you have opted in, the delivery of promotional communications.

we368 does not sell, rent, or transfer your personal data to third-party advertisers. Data is shared only with service providers necessary for the operation of the Platform (such as payment processors and KYC verification partners), and only to the extent necessary for those services.

we368 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we368 will notify registered Players via their registered email address and/or via a notice displayed prominently on the Platform for a minimum of 7 days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure by contacting our support team.

The current version of these Terms & Conditions, bearing the "Last Updated" date shown at the top of this page, supersedes all prior versions. We recommend that Players review these Terms periodically to remain informed of any changes.

These Terms & Conditions are governed by and construed in accordance with the laws applicable under we368's international gaming licence jurisdiction. Nothing in this clause limits or excludes any rights you may have under applicable Indonesian consumer protection law.

In the event of any dispute arising from your use of the Platform or these Terms, you agree to first contact we368's customer support team and allow a period of 30 days for the parties to resolve the matter amicably. we368 aims to acknowledge all formal dispute submissions within 5 business days (WIB) and to reach a resolution within 30 days of acknowledgement.

If a dispute cannot be resolved through the internal process, either party may refer the matter to binding arbitration under the rules of an internationally recognized arbitration body as designated by we368's licensing authority. The language of arbitration shall be English.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the we368 Platform, please contact us through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week via the we368 Platform. Average response time: under 5 minutes. Native Indonesian-speaking agents available at all times.
• Email: [email protected] — please include your registered username and Account ID in all email correspondence. Email responses are provided within 24 hours (WIB).

For formal legal notices to we368, please send correspondence via email to the address above with the subject line clearly marked "Legal Notice — [Your Account ID]". Legal notices sent via any other channel will not be considered valid formal notice for the purposes of these Terms.

Effective Date: These Terms & Conditions are effective as of 1 January 2026 and supersede all prior versions. By continuing to use the we368 Platform after this date, you confirm your acceptance of these Terms in full.